There was this discussion at work regarding docs in products, so I sketched a diagram to illustrate the main types of embedded docs, and their place in the product writing continuum, from UX writing to technical writing.

I’ve been working with remote teams for years. It didn’t always work well; sometimes the reason was the content I sent, but most of the time it was the content I did not send, the missed opportunities. The tool never mattered.

Now I want to share what I’ve learned from my past mistakes. Whether you work from home, or work from an office and have colleagues working in other time zones, I hope you’ll find these tips helpful — they’ve been for me.

From time to time, people ask me about technical writing and the type of work I do. As not much is known about technical writing outside of the English-speaking world, I came up with a short answer. I hope you’ll find it useful.